Supporting you

Family Support and Bereavement Service

Our Family Support Team provides a range of services to anyone suffering from life limiting illness, their families and carers. Support is provided from diagnosis, pre-death, post-death and is ongoing throughout the bereavement process. This support is offered not only to our in-patients in the Helen McArdle Wing and day care clients, but we also accept referrals from hospitals, GPs and Macmillan Cancer Care.

Those who are affected by a diagnosis of a life-limiting or terminal illness may have the ability to support each other without the need of outside help. However, our Family Support Service offers a confidential and free service which includes ‘one-to-one’, couple or family counselling. Our Family Support Worker helps to assess patient and family needs, providing: advice and information, sign posting to other relevant services and practical assistance. She also provides the unique service of offering interim support to anyone who is on our waiting list for counselling, and who are unable to be seen immediately.

“Willow Burn eased me out of despondency and set me on a new path for a new life after grief.“

Our Support
Our bereavement support begins by providing a regular Service of Remembrance at the hospice, which offers you the opportunity to say goodbye to your loved one, and to light a candle in their memory.

On-going bereavement support is provided by one-to-one counselling and Bereavement Support Groups, which are held in the hospice.  Upon completion of at least six one-to-one bereavement counselling sessions, or six sessions at one of our Bereavement Support Groups, people may be referred to join local peer support groups which aim to provide social activities and on-going support to each other.

The Willow Burn Hospice Family Support Team works tirelessly to provide an individual service to people who may be undergoing the most difficult time of their lives.

How do I access this support?
You can be referred for support via the Willow Burn in-patient or day services teams, your GP, Macmillan or social worker.

Professional Referral Form - download

Afterthoughts Service
Our Afterthoughts Service provides the opportunity to explore your loved one’s journey at Willow Burn. Each person’s experience and memories of a loved one’s end of life journey different. Coping with bereavement and grief may affect the way that you feel and how you face your future - find out more.

Find out more about Bereavement Support
For further information about our services, please contact us on: 01207 529 224 /

Willow Burn Information Leaflets

Other Websites

Support for Children and Young People

Willow Burn Bereavement Service offers one to one counselling to support children and young people up to the age of 18 who are experiencing grief, loss and bereavement.

How we can help
We provide a relaxed, safe, supportive place in our children and young people’s counselling room. Our counsellors focus on techniques to help children and young people make sense of and communicate their feelings. This may be by working creatively using therapeutic tools such as puppets, books, sand or drawings. We work within the British Association for Counselling and Psychotherapy Ethical Framework. This means that our counsellors work in the best interests of clients in order to promote their wellbeing.

How do I access this support?
Our service is free and confidential. You can be referred for support via your GP, school or social worker.

Find out more
Tel: 01207 529224

This service is currently funded until Spring 2022 with thanks to the Masonic Charitable Foundation, Hospice UK and Persimmon Homes.

Willow Burn’s Children and Young People’s Bereavement Service

If you are a healthcare professional and would like to make a referral, please visit this page: Referral Forms

Your Stories