At Willow Burn Hospice we are committed to providing the highest quality of care and service to our patients, their families, donors, fundraisers, supporters and customers. If we don't meet your expectations or we exceed them, we want to know about. We welcome all feedback and recognise this is essential to continuous improvement for any of the services we provide at Willow Burn Hospice.
If you would like to contact us with a compliment, complaint or feedback, you can do so via email at: firstname.lastname@example.org or call: 01207 529 224
Written complaints can be made to the Head of Clinical Services or Director of Operations at: Willow Burn Hospice, Howden Bank, Lanchester, County Durham, DH7 0QS.
You can download the Willow Burn Complaints Policy here: download