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Contact Us

If you have any questions please don't hesitate to contact us. A member of the team will be happy to help. Please use the details found here or leave a message using the form below.


01207 529 224


Willow Burn Hospice, Howden Bank, Lanchester, Durham, DH7 0QS

Finding Us - Please turn into the new Maiden View estate where the Willow Burn sign is. Take the second left once in the estate and drive down to our car park. If using a sat nav, please use the post code DH7 0BF

Visitor Notice

We kindly ask all visitors to Willow Burn to consider our neighbours on Maiden View when parking. Please refrain from parking on the road directly opposite the cul-de-sac at the hospice to ensure residents have access at all time. If you can't find a parking space, please pop into the hospice and we will be happily help you.

For guidance for visitors of patients in the Helen McArdle Wing, download here.

Car Charging Points
Willow Burn has two charging points for electric vehicles. These are available for visitors, staff and volunteers to the hospice. You can find details for use on the charging points.

To use the charging point, you will need to download the 'MERConnect UK' from your app store or by using the QR code on the charger,

The charge rate is 65p per KW.

Please note, if someone is parked in the charging bay but not charging their car, please ask at Reception and we will try our best to make the charger available to you.

Bus Timetable

Information for Healthcare Professionals

If you would like to contact the team at Willow Burn for further information or for a referral, please follow this link for further help - Information for Healthcare Professionals

Compliments, Complaints and Feedback

At Willow Burn Hospice we are committed to providing the highest quality of care and service to our patients, their families, donors, fundraisers, supporters and customers. If we don't meet your expectations or we exceed them, we want to know about. We welcome all feedback and recognise this is essential to continuous improvement for any of the services we provide at Willow Burn Hospice - find out how.

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