Volunteer Role

Retail Duty Volunteers

Location: Chester-le-Street

Hours: Opportunities available on Monday, Tuesday, Wednesday, Thursday Friday, Saturday (minimum of one day per week)

Team Leader: Shop Managers

Role Description

To support the Shop Manager in the day-to-day operations, consistency of standards and service provided to our donators and customers.  To be able to provide duty cover in the absence and be a leader to the team of volunteers.

Key Responsibilities

Download Role Description: Retail Duty Volunteers

Skills & Experience

  • Good communication skills

  • Team Player

  • Good sense of humour

  • Strong interpersonal skills

  • Tact & diplomacy in dealing with a variety of situations

  • Self-awareness and able to use initiative

  • Caring and compassionate approach

  • Good understanding of equality and diversity

  • Ability to carry out safe manual handling 

  • To be Health and Safety conscious

  • Excellent customer service skills

  • Ability to lead a team

  • Organisational skills


Volunteering comes with a number of benefits:

  • Gain confidence

  • Make a difference

  • Meet people

  • Be part of a community

  • Learn new skills

  • Take on a challenge

  • Have fun

Throughout the year, Willow Burn also offers volunteers a number of benefits to say thank you for your dedication and to offer you the opportunity to steer your volunteer journey:

  • A bi-monthly volunteer bulletin

  • A quarterly Willow Burn Newsletter

  • A yearly volunteer survey

  • Two annual celebration events

  • 10% off in the Willow Burn Shops and a special volunteer menu in the Willows Café for all volunteers with your ID

  • The Volunteer Training Passport

Apply Online

If your interested in the role fill out our online form today or contact us if you have any questions.