Role Description
To support the Shop Manager in the day-to-day operations, consistency of standards and service provided to our donators and customers. To be able to provide duty cover in the absence and be a leader to the team of volunteers.
Key Responsibilities
Download Role Description: Retail Duty Volunteers
Skills & Experience
Good communication skills
Team Player
Good sense of humour
Strong interpersonal skills
Tact & diplomacy in dealing with a variety of situations
Self-awareness and able to use initiative
Caring and compassionate approach
Good understanding of equality and diversity
Ability to carry out safe manual handling
To be Health and Safety conscious
Excellent customer service skills
Ability to lead a team
Organisational skills
Benefits
Volunteering comes with a number of benefits:
Gain confidence
Make a difference
Meet people
Be part of a community
Learn new skills
Take on a challenge
Have fun
Throughout the year, Willow Burn also offers volunteers a number of benefits to say thank you for your dedication and to offer you the opportunity to steer your volunteer journey:
A bi-monthly volunteer bulletin
A quarterly Willow Burn Newsletter
A yearly volunteer survey
Two annual celebration events
10% off in the Willow Burn Shops and a special volunteer menu in the Willows Café for all volunteers with your ID
The Volunteer Training Passport
