Our Shops

Making Donations to a Willow Burn Hospice Shop

We appreciate any donation you are able to make, after all, we rely on the generosity of your donations to keep our charity shops in Stanley, Consett and Chester-le-Street stocked. Please find below further information about making donations to a Willow Burn Hospice Shop, to ensure that it is a positive experience for both you and our volunteers.

"Say Yes to Gift Aid when you donate your pre-loved items."

Making a Donation

  • We accept donations Monday to Saturday during shop opening times.

  • Ring ahead and book a slot for donations of more than a couple of bags so we can create space for you.

  • If the shop is closed, please don't leave donations outside the shop.

  • Please check your donations are both clean and functional. We are unable to sell damaged, broken, incomplete or unsafe items.

  • Bring donations in a bag or container which you don't need back, as we aren't able to return them to you straight away due to health and safety procedures.

  • Ask about Gift Aid so that the hospice can receive an extra 25p from the Government, for every £1 we raise from selling your goods.

What can you donate?

  • Women's, men's and children’s clothing

  • Accessories including handbags, shoes, belts, ties and jewellery

  • Quality homeware and bric-a-brac such as glassware, picture frames, ornaments and kitchenware

  • Books, CDs, DVDs and games

  • Good quality (and complete) toys, jigsaws and games

  • Arts and Crafts

  • Soft furnishings - smaller items and not mattresses and duvets

  • Electrical items

Unfortunately there are a few items that we're unable to sell in our shops for safety reasons and we cannot sell equipment that we can't guarantee the effectiveness of the safety of the product. These include:

  • Prams, pushchairs/buggies, baby walkers/baby bouncers, high chairs, cots and mattresses and baby slings

  • Animal products i.e. real fur

  • Weapons i.e. knives

  • Sport and safety equipment i.e. bike helmets

  • Wheelchairs

This is not an exhaustive list.

A full list can be requested from our Head of Retail by contacting: sruddle@willowburnhospice.org.uk

Your Stories


"The care is outstanding, the staff are wonderful. Nothing is a bother. I count myself blessed to be able to end my days in such a wonderful place."

"I cannot imagine a more caring & positive day - Lovely atmosphere, full of surprises!"

"Our family can never thank Willow Burn and the team enough for the amazing care and compassion our Mam received. We all take comfort in knowing Mam could not of been in a better place to spend her last days. For that we will be eternally grateful."

MCcrory Family

“How do I thank you all? Where do I begin?  The care, love and support you showed my beautiful sister and also to our whole family was incredible. You are a superb team and you should be very proud of every shift you work.  There aren’t enough words or big enough words to continue...so in the words of my sister...if the only prayer you say in your entire life is ‘thank you’ that’ll be enough.  Much love to you all ”

Support From

Our Partners