Café Assistant Volunteer

Role: Café Assistant Volunteer (The Willows Cafe)

Location: Willow Burn Hospice, Howden Bank, Lanchester

Hours and Times: Minimum of four hours. Days needed: Monday – Friday

Team Leader: Café Co-Ordinator & Cook

Role Description

The Willows Café is at the heart of the community and is a welcoming safe space for everyone to come and have a hot meal, meet people and find out what is going on in the local community. It is a friendly and bustling meeting place offering home-cooked food to generate income for Willow Burn Hospice.

The cafe is open, Monday to Friday 10:00am – 2:30pm. We serve tasty home cooked food, with a varied menu of breakfasts, lunches, snacks, hot meals and drinks. Monthly theme afternoons have been extremely popular and are always sold out. This all makes it a very varied place to volunteer.

Key Responsibilities

  • To provide a warm and welcoming atmosphere for our customers.
  • Assisting the café team in day to day running of the cafe.
  • Serving customers promptly, courteously and with a smile.
  • To ensure the tables and surrounding area are clean and tidy
  • Able to take orders, operate the till and handle the money.
  • Learn to prepare drinks and food as required.
  • Able to undertake serving food and drinks.

Skills, Experience & Abilities

  • Excellent organisational skills
  • Willingness to complete Food Hygiene Level 2 and mandatory training
  • Accuracy and attention to detail
  • Good communication skills
  • Team player
  • Flexible approach to working
  • Strong interpersonal skills
  • Tact and diplomacy in dealing with a variety of situations
  • Self-awareness and able to use initiative
  • Good understanding of equality and diversity

Benefits of Volunteering

Volunteering comes with a number of benefits:

  • Gain confidence
  • Make a difference
  • Meet people
  • Be part of a community
  • Learn new skills
  • Take on a challenge
  • Have fun

Throughout the year, Willow Burn also offers volunteers a number of benefits to say thank you for your dedication and to offer you the opportunity to steer your volunteer journey:

  • A monthly volunteer bulletin
  • A quarterly Willow Burn Newsletter
  • A yearly volunteer survey
  • Two annual celebration events
  • 10% off in the Willows Café for all volunteers with your ID
  • The Volunteer Training Passport

Next Step

For further information about this role please contact Rachel Todd, Marketing Communications Manager, T: 01207 529 224 or


Apply Online

Café Assistant Volunteer