IPU – General Assistant Volunteer

Purpose of this Volunteer Role:

To assist the In-Patient Unit in general activities 2-3 times a week on the days of your choosing.

To work under the guidance of the IPU team.

Task Description:

    • Assist with the service of all patients attending Willow Burn for Palliative Care – I.e. serving breakfast from 8am – 10am, lunch from 11am – 1pm and dinner from 5pm – 6pm and also providing a drinks service upon request
    • Assisting with the laundry, washing, drying and ironing all items sent to be cleaned
    • Assist with preparing and serving food and drinks, and supporting the kitchen staff clearing away and washing used dishes / crockery
    • Assist patients to mobilise within the IPU where appropriate and under the guidance of the day hospice staff. (This does not include going into the bathroom with any patient)
    • To welcome patients and relatives and make them feel at ease.
    • Assist the IPU team to keep the patient areas clear and tidy during the day
    • Respect the privacy and confidentiality of patients at all times as set out in the hospice confidentiality policy.
    • Ensure effective and timely communication with all members of the IPU team to ensure the needs of all patients are the priority.
    • If patients wish to share personal information with volunteers, volunteers are required to listen attentively but not to offer advice or opinion. Reference to the information given should be shared with the Day Hospice team during the day.


Person Specification for Day Hospice, Patient Care Volunteer


    • Good communication skills
    • Team player
    • Ability to carry out tasks to specific standards
    • Ability to deal with distressing situations
    • Sympathetic and understanding approach
    • Strong interpersonal skills
    • Tact & diplomacy in dealing with a variety of situations
    • Self-aware and able to use initiative
    • Caring and compassionate approach
    • Good understanding of equality and diversity


Would you like to join our team?

Volunteer Specific Registration Form

  • Please tick the boxes of other roles you would be interested in.

How You Can Help

IPU – General Assistant Volunteer