Who are we?
We are a Nurse led Care service which is proud to be part of the Willow Burn Hospice family. We continue the good work of the Hospice, bringing the ethos and practical support associated with them, keeping our very special partnership working to provide specialist care into people’s own homes in the local community of Derwentside. We are registered and regulated by CQC, member of UKHCA and the Social Care Commitment.
What do we do?
All kinds of care, from 30 mins a day to 24 hours, 365 days a year. We do companion visits to give your family time off, domestic and social support, all the way through to end of life personal care. We offer a fully flexible service with imediate responses to changing needs.
Is it expensive?
Hazelbrook costs are very competitive compared with other agencies. Most of our service users receive funding through CHC (Continuing Health Care) or Direct Payments organised by Durham Council whilst others choose to pay privately. See our main website for full details.
How do we do it?
We make the process as simple as possible. Contact us by phone, e mail, web site links or letter either by yourself or through your social worker GP or family members. As soon as we know you need help, we will come out to see you and get all of your details. Your care will start when you want it and will be tailored to your needs.
Our customers say our services are:
Responsive, Flexible, Trusted, Personal, Compassionate, Respectful and Reliable.
We know we are the right choice for you
Because we are extremely careful about the choices we ourselves make all the way through the organisation. From wisely selecting the members of our Care Team during recruitment – making sure they have the ‘Hazelbrook’ factor (often our service users take part in our interviews). Reviewing our methods of working constantly to ensure we offer a personalised and flexible approach to the care you need, listening to the feedback we receive to continue to empower our service users to take part in their own care planning, encouraging all of the people who you value to have an input into the services you receive.