Administration Assistant Volunteer

Purpose of this Volunteer Role:

To provide all aspects of administrative support to the chosen area, this may be; general Hospice administration or administration relating to HR Services, Income Generation/Fundraising, Finance ensuring at all times a high standard of work is maintained in line with Hospice guidelines.

Task Description:

    • Answer the telephone, directing calls to the relevant departments and/or taking messages when required
    • Researching the internet for relevant information and/or guidelines
    • Preparing for, attending and/or taking minutes at relevant meetings
    • Updating and/or retrieving information from the Raisers Edge database and other relevant databases
    • Supporting the work of Willow Burn as required
    • Where relevant, assist with the development and implementation of volunteer policy and procedures
    • Respect the privacy and confidentiality of all patients, donors, volunteers and/or capital investors at all times as per the volunteer confidentiality policy
    • Ensure effective communication with all departments and staff
    • Keep the work area clear and tidy


Person Specification for Administration Assistant Volunteer:

    • Excellent organisational skills
    • Accuracy and attention to detail
    • Good communication skills with a broad spectrum of professionals
    • Team player
    • Flexible approach to working
    • Excellent IT Skills including Microsoft Outlook and Excel
    • Strong interpersonal skills
    • Tact & diplomacy in dealing with a variety of situations
    • Self-awareness and able to use initiative
    • Good understanding of equality and diversity


Would you like to join our team?

Volunteer Enquiry Form

Enquiry form for new volunteers to register their interest.
    Please select all of the roles you would be interested in:


How You Can Help

Administration Assistant Volunteer